1. Overview
Vitalscan Ltd. (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and your rights in relation to your data.
We are registered with the Information Commissioner’s Office (ICO) and fully comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Information We Collect
We may collect and process the following personal data:
Identity data: Full name, date of birth, gender
Contact data: Email address, telephone number, address
Health data: Medical history, scan and test results, referrals, appointment notes
Technical data: IP address, browser type, time zone, and website usage
Payment data: Billing information (processed securely via third-party providers)
We only collect special category data (e.g. health information) when necessary for diagnosis, treatment, or healthcare provision, with your explicit consent.
3. How We Use Your Data
We use your personal data to:
Book and manage your appointments
Perform MRI scans, blood tests, ultrasounds, and other diagnostics
Provide clinical results and health reports
Refer you to trusted healthcare partners if needed
Respond to enquiries or support requests
Improve and secure our website and services
Comply with legal and regulatory obligations
4. Sharing Your Data
We may share your data with:
Our internal clinical and administrative team
Diagnostic partners (e.g. Doxtor.health) for AI analysis or reporting
Trusted referral partners when clinically appropriate
Payment providers for transaction processing
Regulators or legal bodies when required by law
We never sell or rent your data to third parties.
5. How We Protect Your Data
We implement robust technical and organisational measures to safeguard your data, including:
Data encryption and secure storage
Access controls and staff training
Regular security monitoring and audits
6. How Long We Keep Your Data
We retain your personal and medical data only as long as necessary for the purposes described above, and in line with applicable medical and legal requirements (typically up to 8 years for health records).
7. Your Rights
You have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data (subject to medical/legal limits)
Object to or restrict processing
Data portability
Withdraw consent at any time (where applicable)
Lodge a complaint with the ICO (www.ico.org.uk)
To exercise your rights, contact us at [email protected].
8. Cookies and Website Analytics
Our website uses cookies to improve your experience, monitor site usage, and support marketing activities. You can manage cookie preferences via the Cookie Settings link in the site footer.
9. Third-Party Links
Our website may include links to external sites. We are not responsible for their privacy practices or content. Please review their policies separately.
10. Policy Updates
We may update this Privacy Policy occasionally. Any changes will be posted on this page with the updated effective date.
